Frequently Asked Questions

How can I shop with you?

You can shop directly through our website, during our biweekly Instagram Live Sales, or by sending us a direct message on Instagram to inquire about available pieces.

Do you offer free shipping?

Yes. We offer free standard shipping within the United States on orders over $150.

For orders under $150, shipping costs are calculated at checkout based on the size, weight, destination, and value of the package.

Do you ship internationally?

Yes. We proudly ship worldwide. International shipping rates are calculated at checkout.

Please note that international customers are responsible for any customs duties, taxes, VAT, brokerage fees, or import charges required by their country.

When will my order ship?

Most orders are processed and shipped within 3–7 business days after payment is received. Processing times may vary during large sales events, holidays, or periods of high order volume.

What payment methods do you accept?

We accept major credit cards, Shop Pay, PayPal, and other payment methods available at checkout.

Do you offer payment plans?

Yes. We offer several flexible payment options, including Klarna, Affirm, Afterpay, Shop Pay Installments, and PayPal Pay in 4 for eligible purchases.

Availability may vary based on your location, order value, and approval by the payment provider.

Do you offer open boxes?

Yes. We offer open boxes for customers who wish to combine multiple purchases and save on shipping.

Open boxes may be held for a limited period of time. Once you are ready to ship, please contact us and we will arrange shipment of your items.

For details regarding open box time limits, shipping requests, and any applicable requirements, please contact us before placing your order.

Do crystals have natural imperfections?

Yes. Natural crystals and minerals often contain inclusions, fractures, growth patterns, color variations, and other naturally occurring characteristics. These features are part of the beauty and uniqueness of each piece and are not considered defects.

Do I receive the exact item shown?

Yes. Unless otherwise stated, you will receive the exact crystal, mineral, carving, or specimen shown in the listing, photos, or videos.

Are your crystals natural?

We specialize in natural crystals, minerals, fossils, and artisan carvings sourced from trusted miners, lapidaries, and artists around the world. Any known treatments or enhancements will be disclosed in the product description whenever possible.

What if my order arrives damaged?

Please inspect your package upon delivery. If your order arrives damaged, contact us within 48 hours of receipt and provide photographs of the item, packaging, and shipping box so we can assist you.

Do you accept returns?

We accept eligible return requests within 14 days of delivery. Items must be returned in their original condition and packaging.

Customers are responsible for return shipping costs. Please review our Return & Refund Policy for complete details and eligibility requirements.

I live in the European Union. What are my cancellation rights?

If you are a customer located in the European Union, you generally have the right to withdraw from eligible purchases within 14 days of receiving your order without providing a reason.

Certain items may be exempt from this right, including custom carvings, personalized products, and made-to-order items.

Please refer to our EU Right of Withdrawal Policy for complete details and instructions on how to submit a withdrawal request.

Can I return a custom carving or special order?

No. Custom carvings, personalized items, made-to-order pieces, and special orders are final sale and cannot be canceled or returned once production has begun.

Do you guarantee metaphysical or healing properties?

No. Information shared about crystals, minerals, and metaphysical traditions is provided for educational and entertainment purposes only. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

How can I contact you?

The fastest way to reach us is by Instagram Direct Message. You may also contact us through our website's Contact page.